All there is to consider when shopping at and using this website. But not to worry - mail@pasinga.com if you need assistance. Thank you and it is lovely to welcome you every time!

All you need to know about  - Shopping, Shipping & Returns -

Each piece is individually handcrafted and therefore features minor variations from item to item but the description will provide more details. For concrete creations these minor variations include voids, cracks and the shade of grey. The size and design of each piece will be substantially the same as pictured online or in your catalogue.
All PASiNGA creations are artistic and decorative items. Although sometimes playful they are NOT toys and should be kept away from children. 

By placing an order on the PASiNGA website you are offering to purchase a product on and subject to the following terms. All orders are subject to availability and confirmation of the order price. At any time PASiNGA has the right to cancel the order before it is dispatched and refunding any money due to the customer.
PASiNGA will endeavour to process the order and send the goods within the time period stated at point of purchase. Any dates quoted for delivery of the goods are indicatively only. Time for delivery will not be of the essence of the contract and PASiNGA will not be liable for any loss or expenses sustained by the buyer arising from any delay of the delivery of the goods howsoever caused. PASiNGA will not be held responsible for any deliveries delayed due to postal delays or force majeure. 
In order to contract with PASiNGA you must be at least 13 years of age and can form a legally binding contract under applicable law. If your order is accepted you will be informed by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit, debit card or PayPal account used to place your order and that there are sufficient funds to cover the order cost. PASiNGA reserve the right to obtain validation of your credit card, debit card or PayPal details before accepting your order. 

All prices are in Sterling Pound and are excluded of VAT and shipping costs. PASiNGA is a freelance photographer and designer, not VAT registered. 
If you order from outside the EU, please keep in mind that some countries charge custom fees or taxes. These charges and taxes will be paid by the customer. PASiNGA may have to complete additional documentation or request additional information. The following address will be used for contact ‘mail[at]pasinga.com’ with any further enquiries. PASiNGA reserves the right to change its prices and manifest errors are non-binding.

The payment options are offered by Stripe as well as PayPal.
PayPal includes the PayPal account as well as direct checkout with credit card, debit card, and bank transfer. 
By choosing this payment method you will be automatically directed to PayPal's site in the next step. The terms and all the security measurements undertaken by PayPal apply. When you've entered your information there, you'll be brought back to this store to complete your order. 
Stripe as payment option provider allows payment with all mayor credit and edit cards. Both payment options are set up for your convenience at no extra cost to you. The service terms by Paypal and Stripe may apply.

When you place an order, you will receive an email that acknowledges your order: this email will only be an acknowledgement and will not constitute acceptance of your order. PASiNGA takes payment from your card via the chosen payment option, when processing your order. If PASiNGA is unable to supply the goods for any reason, you will be informed of this as soon as possible. A full refund will be given if you have already paid for the goods. A contract will be formed with the sending of the dispatch notification email, giving you the information that the goods that you ordered have been dispatched to you. Only those goods listed in the dispatch e-mail sent at the time of dispatch will be included in the contract formed.

PASiNGA ships worldwide from London, United Kingdom.

DOMESTIC/UK ORDERS:

All orders going to a UK address qualify by order value of £30 or more for free delivery. Orders are shipped within 2 to 5 business days as items are made to order. All items are securely wrapped in boxes, cardboard envelopes or tubes. Complimentary gift wrapping is available upon request during checkout. Items are usually sent by Royal Mail 2st class sign for, DPD or UPS in the UK. The shipper is selected by weight and size of your item. Please note that weekends and holidays are excluded from processing and shipping times.

Delivery within the UK is approximately 2-5 business days after dispatch. Please allow an extra couple of days at busy times of the year such as Christmas. You will receive an email once your order has been dispatched. 

INTERNATIONAL ORDERS:

All orders going to a EU address qualify by order value of £70 or more for free delivery. No free delivery offer can be made for other countries at the moment. International, worldwide shipping is available upon request.

NOTE: When shipping internationally custom fees [Customs Charges, Taxes, Additional Postal Fees] may apply when your package arrives. The buyer is responsible for any of those fees.

All international orders are shipped within 2 and 5 business days and are sent via Royal Mail airmail, UPS or DPD. Please note that weekends and holidays are excluded from processing and shipping times. You will receive an email once your order has been dispatched

Approximate delivery times after dispatch are as follows:

Europe - Within 5 to 10 working days and the rest of the World - major cities worldwide within 7 to 15 working days and other destinations within 10 to 20 working days.

You have the right to cancel your order before shipping takes place.

If an item is not to your satisfaction after receiving it, you hold the right to notify within 14 days and send it back to PASiNGA within an additional 14 calendar days. The item must be unused, undamaged and shipped in its original packaging or alike suitable protective sturdy packaging. Return your item(s) using an insured postal carrier. We are not responsible for missing, damaged, or packages lost in transit. Exceptions apply for broken or faulty goods. Please get touch to allow me to assist.

Please note that personalized prints and custom creations can not be returned.

The customer is responsible for return shipping costs.
Return address:
PASiNGA, 24 Clarence Road, Studio B, N22 8PL, London, UK
[international returns must be marked as 'RETURN GOODS' otherwise fees will apply]

If you do not notify PASiNGA within the aforementioned time frame, the item is considered sold.

PASiNGA will refund the purchase price of the items within 14 days after receiving the returned goods. Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment. When your return is processed, we'll email you a refund notification. It will normally take 3-10 business days to process a refund.
Purchase price means the cost of the items plus any basic delivery charges that were made at the time of purchase. If you paid extra for express delivery, you will only be refunded the basic delivery charge. In the case of cancellation before shipping took place PASiNGA will refund the full amount charged. Shipping charges will not be refunded for refused or undeliverable package.

PASiNGA cannot be held responsible for parcels not collected. PASiNGA is not responsible for items shipped back and PASiNGA will have to charge the customer for sending the package a second time if a parcel has not been collected on the first shipping, was refused or undeliverable.

The customer is responsible for supplying the correct shipping address. We print the address directly from the details provided so please ensure these are correct upon checkout. Any orders that are undeliverable due to an incorrect address are the responsibility of the customer. In the case you would like us to re-ship a refused or undeliverable package, a shipping fee will be charged.

Shipping takes place to the address you have provided during check out.

Despite taking very good care of all items sent, an article can somehow get damaged. If the outside of the packaging appears to be damaged due to transportation it is very important to notify the delivery company when you receive the parcel, or to refuse accepting the parcel. If you notify me within seven days of receiving your parcel I will replace the damaged or defect items at no extra charge. All complaints regarding damages, defects or delays in delivery should be directed at mail(at)pasinga.com. Please forward pictures in case of damaged goods, thank you.

Gift Cards

Gift Cards can be bought in Sterling Pound. When you buy a Gift Card a Gift Card email containing a unique code to redeem will be send to you within the next 48 hours. If you purchase multiple gift cards you will receive multiple Gift Card emails. Gift Cards must be redeemed in their entirety when buying items made by PASiNGA.

To purchase items using a Gift Card simply enter the code in the ‘Discount Code’ box during check out. This will automatically deduct the amount of your Gift Card.

If you do not redeem the full cash value of the Gift Voucher, then the remaining amount will be forfeited and your code will stay valid for that amount. A Gift Card cannot be exchanged for cash and is valid for one year from the date of purchase. 

Gift Vouchers are redeemable against any items on the PASINGA website. It's not possible to redeem a Gift Voucher against shipping.

As a customer your right to return an item bought using an E-Gift Card is exactly the same regardless of whether you've bought the items with a Gift Voucher, a payment card, or a combination of the two.

If you've paid for the whole order with a Gift Voucher, then a replacement Gift Voucher for the amount will be issued to you.

If you paid with a combination of payment card and Gift Voucher, PASiNGA will refund the amount that you paid for with your debit/credit card first, and then the remaining amount- will be issued as a new gift card. Gift Cards can only be redeemed in their entirety. If you don't redeem the full cash value of the Gift Voucher, then the remaining amount will be forfeited. A Gift Card cannot be exchanged for cash.

Using This Website

Access to and use of this Website and the products and services available through this website [collectively ‘Services’] are subject to the following terms, conditions and notices [the ‘Terms’]. These Terms are the basis for all business with PASiNGA, Antje Nixdorf [in the following ‘PASiNGA’] and will be updated regularly. Please read these terms carefully before you start to use the site [pasinga.com, pasinga.co.uk] or have business with PASiNGA. With the continued use of this site or conduct of business with PASiNGA you agree to all of the following terms.

You should check this page regularly to take notice of changes PASiNGA may have made to the terms. Access to this website is permitted on a temporary basis, and PASiNGA reserves the right to remove or amend the services without notice. PASiNGA will not be liable if for any reason this Website is unavailable at any time or for any period. Periodically PASiNGA may restrict access to some parts or the entire Website. Your use of the PASiNGA Website is contingent upon your acceptance of our payment and return policy, privacy policy, cookies and the following terms of service. If you do not agree to the following, then you may not use the PASiNGA website.

Privacy Policy + Cookies
By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate. 

As the notice shown when visiting this site ‘cookie’ technology is used to map traffic and/or to understand how you interact with the site. A cookie is a small data file that is transferred to your computer’s hard disk. No cookies to collect personal data are used. 
Full Privacy Policy & Cookie details can you read here - but just so you know spam wont come from here!

Links from and to this website

Where this site contains links to other sites and resources provided by third parties, these links are provided for your information only. PASiNGA has no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing links to sites via this website please be advised to check their terms of use and privacy policies to ensure compliance and determine how they may use your information. 

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

Your Obligation

You must provide PASiNGA with true and accurate information for example: your real name, email address and other requested information as indicated and necessary to process your order. 

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Services; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. PASiNGA will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

PASiNGA will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to.

PASiNGA reserve the right to bar users from this Site on a permanent or temporary basis. Any such user shall be notified and must not then attempt to use this Site under any other name or through any other user. PASiNGA will report any breach of these rules that would constitute a criminal offence under the Computer Misuse Act of 1990 to the relevant law enforcement agencies and disclose your identity to them.

Pictures and other images provided by PASiNGA

All pictures, images and descriptions displayed on this website are the intellectual property of PASiNGA, Antje Nixdorf. These pictures and images CAN NOT be used or copied without prior written agreement, nor can they be used for other purposes. All such rights are reserved. An exception is given when PASiNGA as source of any such material is mentioned and a link to http://www.pasinga.com is provided.

Images and/or content not provided or created by PASiNGA are marked as exception and linked to their source.

You may print off one copy, and may download extracts, of any page(s) from this site for your personal reference and you may draw the attention of others to material posted on this site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text and watermarks. 

The status of PASiNGA (and that of any identified contributors) as the authors of material on this site must always be acknowledged. 

You must not use any part of the materials on this site for commercial purposes without obtaining a licence to do so from PASiNGA.

If you print off, copy or download any part of this site in breach of these terms of use, your right to use pasinga.com / pasinga.co.uk will cease immediately and you must, at PASiNGA option, return or destroy any copies of the materials you have made.

Disclaimer as to Ownership of Trademarks, Images of Personalities and Third Party Copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with PASiNGA and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to PASiNGA.

Links from and to other websites - Where this site contains links to other sites and resources provided by third parties, these links are provided for your information only. PASiNGA has no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing links to sites via this website please be advised to check their terms of use and privacy policies to ensure compliance and determine how they may use your information. 

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

Variation- PASiNGA shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of its services or any e-page of this Website.

Liability - Disputes are to be solved in mutual consultation wherever possible. United Kingdom, England law is applicable to the terms and conditions. PASiNGA, Antje Nixdorf cannot be held responsible for mistakes, defects or loss of income by using this website.

Indemnity - You agree fully to indemnify, defend and hold PASiNGA, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website.

Waiver - If you breach these conditions and we take no action, we will be entitled to exercise our rights in any other situation where you are in breach of our terms and conditions.

Invalidity - If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected with all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law

Any dispute arising from this agreement shall first be addressed by the parties through informal dispute resolution procedures conducted in good faith. PASiNGA will try to do everything to resolve any disputes when they first arise. 
If you do have any questions, complaints or comments then please feel free to contact PASiNGA at mail[at]pasinga.com anytime.

These Terms and Conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

|| Entire Agreement
These Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and PASiNGA. Any waiver of any provision of the Terms will be effective only if in writing and signed by PASiNGA, Antje Nixdorf.

It is fantastic to hear from you (even when things aren’t perfect). PASiNGA appreciates the time you spend providing her with the knowledge that is needed to ensure you are completely satisfied - she wants you to return to the site and to recommend us to your friends and family. If you have any questions or feedback please do not hesitate to contact PASiNGA, who will be happy to answer any questions you may have.